Mobile App FAQs

Is it free?

The app is free. The [AS] Stream, Marathon Streams, and Select Episodes are free with no need to log in.

What is the [AS] Stream?

The [AS] Stream consists of original programming from Adult Swim, which includes interactive shows such as FishCenter, Last Stream on the Left, Stupid Morning Bullshit, The Williams Street Swap Shop and more.

Why is video playback stopping or stalling?

You may be watching over a weak connection. For best results, use either Wi-Fi or LTE.

Why am I getting audio but no video?

The video player changes bitrates based on your device's download speed. If your download speeds are really low you may be served an audio only feed. You can manually specify the resolution of the video by tapping the screen and selecting the image icon.

What does the key symbol represent?

The key indicates that programming isn't viewable until verifying your cable or satellite subscription. A green circle with a check mark signifies that the desired content is now available.

I forgot my cable or satellite provider's username and/or password. What do I do?

Contact your cable or satellite provider.

What if I don't see my cable or satellite provider listed?

You may still watch the [AS] Stream, Marathon Streams, Archive Streams, and Select Episodes.

Why don't you have more Family Guy, Rick and Morty, or (insert favorite show here)?

Licensing agreements differ from show to show. Consequently each show may have its own unique set of restrictions. We routinely shuffle episodes so there's always a healthy mix of new and old favorites.

I don't have an email address. Can I still log in?

Sorry, an email address is required for the cable/satellite provider login as well as the chat login.

What happens if I want to log in with more than one of my Social Media accounts?

You will need to register a new account to login with a different social media account.

Someone is harassing me in the chat. How can I hide user's posts?

While in the chat, tap on the user's chat name and you'll be given a list of options: 'Mention', 'Add to Shit List', 'View Profile', 'Report User', and 'Cancel.' Tap 'Add to Shit List' to block the user from your chat. You must be logged in to access this feature on Android devices.

I accidentally removed a user from my chat. How do I get them back?

If you want to remove a user from your Shit List, you have two options. You can go to the Users tab, find the user's chat ID (it will have a red strikethrough) and tap on it. Alternatively, you can go to the Chat Preferences page in Settings. You'll notice the Shit List has been added and is populated with all users you added to the Shit List. Tap on the 'x' next to a user's name to remove them from the Shit List.

How do I report abuse?

There are many ways to report a user:

1) If you're in chat, tap the user's name. Select REPORT USER from the overlay menu.
2) While in chat, hit the USER tab and tap the user's name. Select REPORT USER from the overlay menu.
3) Go to the Settings Screen. Select REPORT A PROBLEM from the menu.
4) Click here. 

I closed out the [as] app but the videos are still casting to Chromecast/iOS. How do I disconnect?

Casting to either a Chromecast or Airplay device allows you to multitask while you have the video playing on the TV (with the exception of Airplay Mirroring). In order to stop the device from casting to your screen, you'll need to go back to the [as] app, tap on the casting icon, and tap on 'Disconnect.' If you have multiple devices connected, you'll need to make sure to disconnect from casting on all devices. You can also disconnect from Chromecast by selecting ‘Stop Casting’ in the Google Home app.

I want to catch up on past episodes of the [AS] Stream. Where can I go to find them?

The [as] app contains the last few episodes of each [AS] Stream show. You can access them under the Stream Highlights in the Shows section.

I have questions about closed captions. How do I get help?

For specific inquiries please contact:

Kathleen Rodriguez, Corporate Legal Manager
Turner Broadcasting System, Inc.
1050 Techwood Drive, NW
Atlanta, GA 30318-5604
Tel: 404-827-3111
Fax: 404-878-4640
IPClosedCaptioning@turner.com

How do I enable closed captioning on this application?

Simply tap the video while it is playing. You will see a button labeled "CC." Tap the "CC" button to turn closed captions on. Tap the "CC" button again to turn closed captions off.

Why don't I see captions on the [AS] Stream?

Captioning is not currently supported on our live content. Captions are available on the Marathon streams and Episodes.

How will Adult Swim use or share my account information?

Your privacy is important. Please consult our Privacy Policy in the app settings for more information.

I used to be able to log in with my Comcast Xfinity credentials, but now I am getting an error. How can I fix this?

If you have an iPhone, iPad, or Apple TV:


Start by checking to see if you’re logged into your Xfinity account through your device settings. You can find this by going to the device Settings, scrolling down, and selecting “TV Provider” to see if [adult swim] has access to your Xfinity login. If it does, try turning this off, or logging out of Xfinity entirely on your device. Once you’ve done that, try restarting your app and see if you are able to log in through the app Settings in the upper right-hand corner, going to Cable Login, and entering your credentials. You can also try logging back in through the “TV Provider” in the device settings and allowing the [adult swim] app to access the “TV Provider” login.

If you have a Fire TV, Roku, or Android device:


You can look in the upper right-hand corner of the app to see if the Xfinity cable provider logo displays to indicate you are logged in. If you’re experiencing difficulties, try going to the Settings screen in the upper right-hand corner and selecting Cable Logout. Then restart your app, go back to the Settings screen, and see if you are able to log in by selecting the Cable Login again and entering your credentials.

Another thing that may be causing this issue is a change to your Xfinity package. You may have been affected by Xfinity’s decision to repackage Cartoon Network/[adult swim] to a different tier of service. For issues like this, we recommend reaching out to Xfinity directly to ensure that you have access to this channel as part of your subscription. You can read more about how Cartoon Network/[adult swim] were affected by this recent Xfinity package tier change on their website.

Even if you don’t have access via Xfinity, [adult swim] has free content you can access without a cable subscription. Just click on any episode without a key icon to stream without signing in. Or check out all of our Marathons, which don’t require a login to stream.

I can’t find the CN channel on Xfinity, where did it go?

You may have been affected by Xfinity’s decision to repackage Cartoon Network to a different tier of service. We recommend reaching out to Xfinity directly to ensure that you have access to this channel as part of your subscription. You can read more about how Cartoon Network was affected by this recent Xfinity package tier change on their website.

Cartoon Network is no longer part of your subscription package, and you want to continue receiving this channel and service, please contact Xfinity to inquire about upgrading your subscription package to include Cartoon Network.