Does Adult Swim Gold have any software requirements?
The Adult Swim Gold sections in the Adult Swim App require iOS 4.0 and above, so please make sure you are running the most current software for your device. The non-Gold sections of the Adult Swim App require only 3.2 and above. The Adult Swim App is not supported on 1st generation iPhone or iPod Touch devices.
I don't hear any audio. What's wrong?
Check the side of your device to make sure your device isn't on mute or vibrate. If you have an iPad2 and you still can't hear anything, go to Settings and choose General to check your Side Switch Settings.
I hear audio when the ads play, but not when the shows play. How come?
We are aware of a current bug that sometimes causes the ads to have sound even when your device is muted. This issue will be resolved soon, but in the meantime, please make sure that your device is not on mute or vibrate if you are experiencing this problem.
What is Adult Swim Gold?
Adult Swim Gold is a new service offered through your cable or satellite provider that gives you unlimited access to full-length Adult Swim episodes on your iPhone or iPad, anytime.
Is it free?
Yes. Adult Swim Gold is free with your cable or satellite subscription and is made available through participating cable or satellite providers.
How do I log in to Adult Swim Gold?
It's easy - just click on the Sign In button and follow the instructions. Once your cable or satellite provider has verified your account, you will have access to the complete catalog of Adult Swim Gold programming.
Why am I being asked to log in?
This service is only for subscribers of participating cable or satellite providers, so we need you to verify your subscription by logging in with the username and password provided by your cable or satellite provider.
I forgot my username and/or password. What do I do?
If you forgot any of your login information, please contact your cable or satellite provider.
What if I have problems logging in to Adult Swim Gold?
Login for Adult Swim Gold is handled by participating cable or satellite providers, not by Adult Swim. If you are experiencing problems with login, please contact your cable or satellite provider directly.
Are all cable or satellite providers participating in Adult Swim Gold?
No, not at this time. If you don't see your cable or satellite provider listed, contact your provider to let them know you would like them to get onboard. Thanks.
I can't find Time Warner Cable as an authentication partner. Aren't you part of the Time Warner group?
Time Warner Cable has not been part of Time Warner Inc. since 2009.
Can I use Adult Swim Gold on different devices simultaneously?
No, an account holder can only be logged in to Adult Swim Gold on one device at a time. However, a single household may have multiple accounts. Contact your cable or satellite provider for more information.
I'm a student living in temporary housing. Can I still use Adult Swim Gold?
Yes, if your permanent home residence has a cable or satellite subscription with a participating provider, you are able to use your login in your dormitory or wherever else you may be.
How do I unlink my account?
Tap the cog (settings icon) and select "Linked Accounts". Then select your account from the list and click "Unlink Gold".
I have an Android-powered phone. Can I use Adult Swim Gold?
Can I access Adult Swim Gold from my iPod Touch?
Yes, you can if you are getting the Internet on your device.
Do I need to be connected to the Internet to use Adult Swim Gold?
Yes. Adult Swim Gold requires a Wifi or 3G connection.
How is Adult Swim Gold different from Adult Swim and Adult Swim On Demand?
Adult Swim Gold is a service you can access on your iPad or iPhone (there is also an online portal), whereas Adult Swim and Adult Swim On Demand can only be viewed on your television.
How will Adult Swim use or share my account information?
How come you don't have more Family Guy, American Dad, or (insert favorite show here)?
The agreements that Adult Swim has with its programming partners differ from show to show. As a result, each show on Adult Swim Gold may have its own unique set of restrictions. That being said, we are committed to providing the very best Gold experience possible.
Why do shows on Adult Swim Gold have expiration dates?
Due to agreements Adult Swim has with its program providers, some content can only be made available for a limited time. Expiration dates may vary depending on the show. A show that has expired may re-appear in the line-up in the future.
My favorite show isn't available on Adult Swim Gold, or it recently disappeared. Will it ever be added?
It may. Adult Swim Gold is updated frequently, so please keep checking. The agreements that Adult Swim has with its programming partners differ from show to show. As a result, each show on Adult Swim Gold may have its own unique set of restrictions. That being said, we are committed to providing the very best Gold experience possible.
Video playback is stopping or stalling. What's wrong?
You may be watching video over a 3G connection. For best results, we recommend using the Adult Swim app with a WiFi Internet connection. We also recommend closing any other applications that you may have open on your device.
I don't have an email address. Can I still log in?
No. An email address is required.
Can I purchase shows from Adult Swim Gold?
Why are you doing this? What's the catch?
There is no catch, per se; it's just a way to reward people who have cable or satellite subscriptions.
Does the Adult Swim Gold app do anything else besides play videos?
Yes. The app allows you to view the Adult Swim schedule, browse Adult Swim games and listen to Adult Swim music. The app also features a clock, a calculator and weather information on the iPad.
Does the Adult Swim Gold app include any games?
No. Adult Swim's games must be purchased separately from the iTunes App Store.
Where can I get the Adult Swim Gold app?
Visit the iTunes App Store on your computer, or simply click the App Store icon on your device.
Can I view videos outside the United States?
Only users within the United States can watch videos.