Frequently Asked Questions
Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?
A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en
Q. Does the game have controller support?
A. No, at this time the game does not support controllers.
Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.
A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.
As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings > Application Manager > All > Google Play Store > Clear data. Then restart your phone.
Q. There are no sound effects or music on my iPhone or iPad device. Help!
A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.
Q. How do I save?
A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.